STUDENT SUPPORT
Quality Courses, Personalised Support & Flexible Learning
Student Support
The following information can and should be used to help give you (The student) and/or your employer comfort in choosing TMG (The Malka Group – trading as: TMG College Australia) as your/their preferred education provider.
It covers our Policy and Procedures (Student Handbook – Domestic and International), our Delivery and Assessment methods used for our programs, the RPL/Credit Transfer process, Investment process including the ‘Cooling Off’ period, Course transfers and if required, Course cancellation.
Email Support
Our friendly team to help, this includes our wonderful administration team, our professional training staff and if required TMG’s management team.
When sending an email, it is important you include the following information:
Subject – this should alert to whom the email should be addressed to and why (example: Assessment Extension – BSB50420 program)
Main email – this should cover what it is you are after and why (example: Good morning, I would like to request an assessment extension for my BSBCRT511 unit within the BSB50420 program, this is due to issues that I had t deal with at home, I would like to ask for a three days extension (add proposed new date of submission here)
Salutations – this should include your name and phone number
(example: Kindly or Regards John Doe / Ph: 04XX XXX XXX).
Telephone Support
Our friendly team are here to help, this includes our wonderful admin team; for all telephone support, please call TMG on 1300 888 TMG (1300 888 864).
Please be mindful that we have many students and clients that we attend to daily, so before you call make note of what it is you are after and have your specific questions ready.
If you are unable to reach us as the line is busy, please leave you name and a very brief message as to why you were calling and we will endeavour to call you back as quickly as possible.
Academic Support
Our highly trained staff are here to help and so to is the organisation as a whole, to help student succeed in their enrolled program the following have been implemented:
☑ General
☑ All of TMG’s courses have been designed with Industry Consultation to have each student work ready on successful completion of their enrolled program.
☑ All programs ‘Marketing’ materials have been supplied to allow prospective students the ability to understand the following:
o programs entry requirements
o mode of delivery
o assessment methods used
o exit information (both education and possible employment opportunities)
o investment
o what you will receive when you have successfully completed the programs
☑ LLN
o Both internal persons and extern agencies that are there to help when needed
☑ Enrolment – this can be done directly online and/or by emailing/calling our friendly team
☑ Investment – there are multiple ways to pay for each programs theses are:
o Paid in full on enrolment
o Pay as you go , individual unit start
o Pay in instalments (payment Plan
☑ Course Delivery – this can be done by the following:
o Face-to face at the college campus
o Blended – Face -to-face + Online learning
o Online
o Through RPL Credit Transfer
☑ RPL – Recognition of current sills and knowledge
☑ CT – Credit Transfer – past formal education completed
☑ Assessment – these have been designed to get maximum understanding of what is expected within the industry. Methods used are:
o Questioning – written and verbal questions to be answered
o Structured Activities – scenarios roleplayed to simulate what a live workplace would have within in
o Work-placement – this is where you will complete work experience in a live work environment.
☑ Health information – we have connected to multiple agencies so whilst studying here in Australia you maintain a healthy body and mind
☑ Extra workshop – extra sessions outside your general class hours are schedule to allow student to catch up with staff to get clarification of anything that needs extra explanation and/or guidance.
External Support
TMG understands we all need a helping hand at times, and it is for this reason that we have linked with like minded professionals that are there to help both staff and our clients (Students), these agencies can be found within our TMG Student handbook, but for ease they are also found below:
Multiple agencies have been connected with, this is to ensure that your health (mind and body) are in the optimal space to confidently complete your course, agencies are:
o Visa Agent Services
o LLN Support Services
o Adult Learning Australia – 03 9689 8623 / info@ala.asn.au
o Legal Aid Services – Victoria Legal Aid – 1300 792 387 /
o Health Services
– Lifeline – 13 11 14 or www.lifeline.org.au
– Relationships Australia – 1300 364 277 http://www.relationships.org.au
– MensLine Australia – (For men of any age) – 1300 78 99 78
– Kids Helpline (For young people aged 5-25) – 1800 551 800
– Mental Health Support
If at any time you feel the need to speak to someone, please know and remember we are here not just as a college but as people who care abut your wellbeing.